- What is our Commitment to Your Privacy?
Allstate Healthcare Pty Ltd [ABN 95 647 701 308] (“AHC”) is committed to protecting and respecting your privacy. We are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) (“the Privacy Act”).
Personal information is defined in the Privacy Act and means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
AHC owns and operates the Website across desktop, mobile, tablet and apps and including any subdomains.
- Why Do We Collect Your Personal Information?
We only collect personal information for the purposes of transacting with you. The personal information we collect from you will include information you give us when you:
(a) register or subscribe to the Website;
(b) complete a transaction with us; or
(c) contact us.
The personal information that we collect on individuals may include, but is not limited to:
(a) your name;
(b) your location;
(c) your contact details including your telephone numbers, email, home/delivery address and billing address;
(d) your payment details; and
(e) other personal information that we collect in the course of a transaction or that you provide to us when you contact us.
We only collect sensitive information in circumstances where you consent to the collection of this information, or it is reasonably necessary for, or directly related to, the purposes outlined above.
- How Do We Collect Your Personal Information?
We will collect your personal information through various channels. This may be in person, over the phone, by post, facsimile, online.
Where reasonably practicable, we attempt to collect information directly from individuals. When we collect information, we will generally explain to the individual why we are collecting it, to whom we give it and how we will use or disclose it or, alternatively, those matters will be obvious from the circumstances.
The Website may have a pop up which asks you for permission to access your location. This is in order for the Website to provide the best possible services to you and to tailor the Website for your location.
If AHC holds personal information that was collected for a primary purpose, then AHC must not disclose the personal information for a secondary purpose unless users have consented to the use of the personal information or the users would reasonably expect that AHC would use the information for the secondary purpose which is directly related to the primary purpose.
At times, your personal information may be processed via a third party plugin or integrated third party gateway provider.
If we collect information about an individual from someone else, we will take reasonable steps to ensure that the individual is made aware of the matters above. In the event that AHC receives unsolicited personal information, then AHC will, as soon as practicable but only if lawful, destroy the information or ensure that the information is kept confidential.
We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way.
- What happens if Non-Personal Information is collected?
AHC may collect non-personal information on the Website visits including, without limitation, which sections of the Website are most frequently visited, how often, and for how long. This data is always used as aggregated, non-personal information, and may be shared with AHC partners to provide them with information relating to how AHC visitors access and use the Website. This is done for the purpose of providing you with the best and most efficient services.
- How do we provide Security of Personal Information?
We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. When no longer required, personal information is destroyed in a secure manner or deleted.
- How can You Access Your Information?
Under the Privacy Act you have certain rights to access the personal information we collect and hold about you.
Information we hold about you can be accessed by logging into your account on the Website or by contacting us for further information. We will provide this information to you within a reasonable time. When requesting such access, please identify the precise type(s) of information requested.
We will process your request to provide you with your personal information held by us within 7 days. However, your rights to access personal information are not absolute and privacy laws dictate that we are not required to grant access in certain circumstances.
If we refuse to grant you access to your personal information, we will provide you with reasons for that decision (unless it is unreasonable to do so). If you would like to appeal this decision, we will inform you of the avenues available to do so.
If you would like a relative or spouse to have access to your account, we will require written or verbal consent before speaking with them.
- How can You Update the Personal Information?
We take reasonable steps in the circumstances to ensure that the personal information that we collect, use and disclose is accurate, up to date and complete. Where an individual requests to have personal information corrected, we will take reasonable steps to correct the information, having regard to the purpose(s) for which it is held.
To request your personal information to be updated, please contact us at firstname.lastname@example.org
- What happens to Cross-Border Disclosure of Personal Information?
Your personal information is not processed by staff outside of Australia.
- How can You Complain about privacy and the AHC Website?
Any complaints received by us will be referred for prompt investigation by our compliance team and a written response will be provided to you as soon as possible.
If you are not satisfied by our response, you may acquire further information regarding privacy from the Office of the Australian Information Commissioner.
- What happens if there are Privacy & Website Changes?
- How can You Contact Us?